Comms

By default, you receive voucher credentials in the API response and deliver them to your customer yourself. Alternatively, Hubble can deliver each voucher directly to the customer over SMS, WhatsApp, or email.

Chargeable add-on

This is a paid add-on, not a default capability. It must be enabled for your account before it starts working. Contact your Hubble account manager.

How It Works

Pass deliveryDetails in the Place Order request. The eligible channels depend on the contact details you provide:

You provide	Eligible channel(s)
deliveryDetails.recipientPhoneNumber	SMS and/or WhatsApp
deliveryDetails.recipientEmail	Email

The exact channel mix also depends on your account configuration. Providing both a phone number and an email address does not guarantee that every channel fires.

• Sent only on SUCCESS — if an order returns PROCESSING, no message is sent until it resolves to SUCCESS.
• One message per voucher — an order that generates multiple vouchers sends a separate message for each voucher, with that voucher's credentials.

Messages use Hubble's sender identity (WhatsApp Business number, SMS sender ID, or email address) and default voucher-delivery templates. They are not white-labeled as your brand unless a custom setup has been arranged.

Sample SMS/WhatsApp Format

Dear User,
Your #{brandName} Gift Card worth Rs #{amount} has been generated.

Card No: #{cardNumber}
Pin: #{cardPin}
Valid Till: #{validity}

Redeem before expiry. E-gift card cannot be revalidated after expiry.

Team Hubble

#{cardNumber}, #{cardPin}, and #{amount} come from the Voucher object. #{validity} is the voucher's validTill date.

Custom messages

Message templates and delivery channels can be customized for your integration. Contact your Hubble account manager to arrange this.

Resending

If a customer did not receive their vouchers, use Retry Voucher Delivery to resend using the deliveryDetails captured on the original order. Do not send deliveryDetails again.

This requires:

• The order to be in SUCCESS status; otherwise the API returns E302.
• deliveryDetails to have been provided on the original order; otherwise the API returns E305.
• Vouchers to exist for the order; otherwise the API returns E306.
• Comms to be enabled and configured for your account; otherwise the API returns E307.